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Directly Authorised firm

1. Are you a Directly Authorised firm?

Primary compliance contact details within your firm

2. Title

3. First Name

4. Surname

5. Job title

i.e. Director, Compliance Manager, etc.

6. Mobile number

7. Email address

Firm details

8. FCA number

9. FCA Company Name

10. Landline number

11. Company website address

12. Registered company address. First Line of Address

13. Registered company address. Second Line of Address

14. Registered company address. Town / City

15. Registered company address. County

16. Registered company address. Postcode

Please give details

17. Total number of mortgage applications completed in the last 12 months

18. Total value of mortgage applications completed in the last 12 months (£)

19. Preferred Mortgage Club (procuration fee payment route)

Preferred Mortgage Club

Onboarding new mortgage advisors

20. Do you have an intention of recruiting new Mortgage Advisors?

Are formal checks carried out on new Mortgage Advisors / AR firms, including qualifications, employer references, criminal records and credit checks?

Please provide details of the checks carried out:

Path to Competent Advisor

21. Are new mortgage advisors (including ARs) subject to training, such as: Anti-money Laundering, Anti-bribery & Corruption, Consumer Duty, Vulnerable Persons, Dealing with Complaints, Data Protection?

Please describe initial training (if any):

22. Are new mortgage advisors (including ARs) subject to 100% supervision / file checks compared to competent mortgage advisors?

Please describe the level of supervision (if any):

Ongoing Training (CPD) for all Mortgage Advisors including CAS

23. Are existing mortgage advisors and ARs subject to annual ongoing training such as: Anti-money Laundering, Anti-bribery & Corruption, Consumer Duty, Vulnerable Persons, Dealing with Complaints, Data Protection?

Please describe annual training (if any):

Oversight

24. Please confirm minimum % (or number) of advice and file checks conducted annually (on standard cases):

Frequency:

25. Please confirm minimum % (or number) of advice and file checks conducted annually (on "high risk" cases such as Interest Only, Lending into Retirement or Debt Consolidation):

Frequency:

26. Do you monitor trends in the mortgages selected by the Mortgage Advisor / AR firms e.g. "clustering of advice" "lender spread"?

27. Do you broadly have the same process and oversight in place for 'unregulated' compared to 'regulated' business?

Please describe how they differ:

28. Are you the only Advisor and owner in your firm?

Regarding your annual "fitness and propriety": Have you had any criminal convictions, defaults, county court judgements or financial difficulties in the last 3 years?

Please provide details:

Have you got a Locum in place in case of absence or incapacitation?

Please confirm your Locum details: Company name, FCA number, Phone number, email address

Please send evidence of questions covered in the due diligence form to IntermediaryPanel@boi.com. This would normally be your compliance policy document.

Annual "fitness and propriety" of Approved Persons, mortgage advisors and AR firms: What checks do you conduct to ensure their financial soundness? (for example: Annual Fit and Proper Declaration, Credit check, Assets & Liabilities check, etc). Please describe:

29. Number of “active” mortgage advisors:

30. If applicable, are you clear on the circumstances of when you should terminate an AR relationship?

31. Has your firm or any of your Mortgage Advisors / AR firms been permanently removed from a lender's panel in the last 3 years?

Please provide details:

32. Has your firm removed any Mortgage Advisors / AR firms from your panel based on quality or fraud concerns in the last 3 years?

Please provide details:

Customer Outcomes/ Consumer Duty

33. Are you fully compliant with the FCA's Consumer Duty rules?

Please describe actions in place to meet Consumer Duty responsibilities:

34. Total maximum fee charged for your mortgage services

35. Does your firm seek customers' approval for commissions received from providers (including procuration fees)?

36. BOI does not accept applications where the mortgage advisor has a personal financial interest in the application (e.g.: submitting own or partner's application). Please confirm:

37. To protect customers' data, it is a requirement of our Terms of Business that you advise us of any leavers (mortgage advisors & case administrators), so that we can remove their access to the mortgage applications. Please confirm:

38. Please provide a copy of your Professional Indemnity Certificate emailing to: IntermediaryPanel@boi.com

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